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Refund Policy

Last Updated: [Insert Date]

This Refund & Return Policy (“Policy”) governs the purchase of heavy machinery and related equipment, including but not limited to forklifts, excavators, loaders, and attachments (collectively, “Products”) sold through our website ([Your Company Name]) (“Company,” “we,” “us,” or “our”). By placing an order, you agree to the terms set out below.

1. General Policy

Due to the nature, value, and customization of heavy machinery, all sales are considered final unless otherwise stated in writing or required by applicable law. Refunds, returns, or exchanges are permitted only under the specific conditions outlined in this Policy.

2. Eligibility for Returns

A return may be considered only if all of the following conditions are met:

  • The Product is defective, damaged during transit, or materially different from the specifications confirmed in the sales agreement or invoice.

  • The issue is reported to us in writing within 7 days of delivery.

  • The Product has not been used, altered, repaired, or modified after delivery (except where testing was required to identify a defect).

  • The Product is returned with all original documentation, manuals, accessories, and components.

Products returned without prior written authorization will not be accepted.

3. Non-Returnable & Non-Refundable Items

The following items are non-returnable and non-refundable, except where required by law:

  • Used, refurbished, or second-hand machinery (unless otherwise stated in writing)

  • Custom-built or special-order machinery

  • Equipment sold “as-is” or “where-is”

  • Spare parts, wear-and-tear items, consumables, and accessories

  • Machinery damaged due to misuse, negligence, improper operation, or lack of maintenance

4. Inspection Upon Delivery

Customers are responsible for inspecting the Product immediately upon delivery. Any visible damage, shortages, or discrepancies must be:

  • Noted on the delivery receipt or bill of lading at the time of delivery, and

  • Reported to us within 24 hours with supporting photographs or videos.

Failure to do so may result in the claim being denied.

5. Return Authorization Process

To request a return, please contact us at:

Please include:

  • Order or invoice number

  • Description of the issue

  • Photos/videos showing the defect or damage

If approved, we will issue a Return Authorization (RA) and provide return instructions. Unauthorized returns will be refused.

6. Refunds

Once the returned Product is received and inspected, and if approved:

  • Refunds will be issued to the original method of payment, or

  • At our discretion, a replacement, repair, or store credit may be offered instead of a refund.

Refund processing times may take 14–30 business days, depending on the payment method and financial institution.

Note: Original shipping, handling, customs duties, taxes, and inspection fees are non-refundable unless the return is due to our error.

7. Return Shipping & Costs

  • Customers are responsible for all return shipping, logistics, insurance, loading/unloading, and transportation costs unless otherwise agreed in writing.

  • Returned machinery must be properly packed, secured, and insured for its full value.

  • We are not responsible for damage occurring during return transportation.

8. Warranty Claims

Refunds are not provided for issues covered under a manufacturer’s or Company warranty. Warranty claims will be handled in accordance with the applicable warranty terms provided at the time of sale.

9. Order Cancellations

  • Orders may be canceled only before shipment and subject to written confirmation.

  • Canceled orders may incur administrative, restocking, or processing fees.

  • Orders that have already shipped or entered production cannot be canceled.

10. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the Product. We shall not be liable for indirect, incidental, or consequential losses, including but not limited to loss of profit, downtime, or project delays.

11. Governing Law

This Policy shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles.

Contact Information

For any questions regarding this Refund & Return Policy, please contact:

[Your Company Name]
Email: [support@yourcompany.com]
Phone: [Your Phone Number]
Address: [Company Address]

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